BOOKING CONDITIONS

CONTRACT

The contract for a short-term holiday rental shall be made between the client and the proprietor subject to the following booking conditions.

PAYMENT

A deposit of one 25% of the rental is payable on booking. Provisional bookings are held for 4 working days only. The balance of the rental is payable 4 weeks prior to the arrival date.

At that time we will also require a £200 returnable cautionary deposit in the form of a cheque which will be returned to you within 7 days of your departure.  For bookings made less than 4 weeks in advance, the total amount is payable on the booking together with the cautionary deposit as stated above.  

Cheques should be made payable to Tucano Beach Ltd and sent to:

The Landing,
Pound House,
Pound Road,
West Wittering,
West Sussex,
PO20 8AJ

CANCELLATION

Any cancellation made by the client for what ever reason shall be in writing and addressed to:

The Landing,
Pound House,
Pound Road,
West Wittering,
West Sussex,
PO20 8AJ

On receipt of notice of cancellation, we will seek to re-let the property for the whole period of the booking. If we succeed in re-letting the property for the whole period it shall refund all the monies paid less an administrative charge of £25.00 per booking. If we only succeed in re-letting the property for part of the period booked we shall refund an amount equal to the monies paid less (1) the rental for the period that is not re-let and (2) an administrative charge of £25.00 per booking. If we are unable to re-let the property before the final payment is due, the client still remains liable for the final payment on the due date as indicated in the Payment section. If we are successful in re-letting the property for the whole or part of the period of the booking after the client has made the final payment, the client will be reimbursed in accordance with the refund conditions above.We advise that you take out separate holiday cancellation insurance.

PERIOD OF HIRE

Rentals commence at 3.00 pm on the day of arrival and terminate at 11.00 am on the day of departure.

NUMBER OF GUESTS

The number of persons occupying the property must not exceed the maximum number stipulated (4 adults). The proprietors reserve the right to decline accommodation and to order any unauthorised person off the premises.

COMPLAINTS

Any complaint must be made known to the proprietors immediately. No complaints will be entertained at the end of the hiring period or after the hirer has departed.

BREAKAGES OR DAMAGE

Any damage or breakages, which may occur, must be paid for and will be deducted from the cautionary deposit as necessary and with prior consultation with the client.

CARE OF PROPERTY

The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the hire period as at the beginning.
Smoking is not permitted in The Landing - due to insurance conditions.

DUTY OF CARE

The property is maintained to a high standard. In the event of a breakdown a repair/replacement shall be found/fitted within 24 hours where possible and within 3 working days at the maximum.
We cannot be held liable for any loss arising from loss of use of the service/item within the specified time limit.

PETS

Some pets are accepted by prior arrangement provided that they have their own sleeping bed/basket and are not left unattended in the property.
They must be house trained, well behaved and kept off the soft furnishings/beds.

PERSONAL INJURY & LOSS OF CLIENT

PROPERTY

The client or members of his/her party cannot hold us responsible for injury sustained or the loss or damage to any belongings during their stay at The Landing.

RIGHT OF ENTRY

We reserve the right to enter the property at any reasonable time for purposes of inspection or to carry out necessary repairs, cleaning or maintenance.

RIGHT TO REFUSE

We reserve the right to refuse any booking and in exceptional circumstances, to cancel, modify or alter arrangements made for the client.